1. How to ask
You can ask us to delete your Moply account in either of these ways:
- In the Moply app: open your account and tap Delete account, then confirm.
- By email: write to admin@zunnodigital.com from the email address of your Moply account, with the subject “Delete my Moply account”.
We confirm the request by email and complete it within 30 days. We may ask you to confirm it’s you before deleting anything.
2. What is deleted
- Your sign-in details (name, email, phone, password and sign-in methods), devices and notification settings.
- Your access to every company account you belong to.
- If you are a company owner and ask to delete the company: the company’s customers, properties, schedules, photos, notes, messages and files.
3. What is kept, and for how long
- Records a cleaning company must keep for its business or taxes, such as invoices and payments it recorded, stay with that company. If you are a customer, the company that served you is responsible for them.
- Security and audit logs, for as long as needed to protect accounts and investigate abuse.
- Copies in backups, until they are overwritten over time.
4. Other choices
If you only want fewer messages, you can turn off email or text updates in the customer portal settings, or reply STOP to any text. If you are a customer and want to stop seeing one company’s cleanings, you can unlink that company in the portal settings. Read more in our Privacy Policy.